Warning! SIXT car rental Miami/Florida toll fee overcharge!


Just a small warning to those who are thinking about renting a car in Florida with SIXT rent a car, and probably others as well but this is what we experienced when renting a car recently in Miami.

We have used SIXT a lot in the past, both in Florida and other states in the US pre pandemic. It is no secret that the price of rental cars skyrocketed during covid, we find that the price is around 3X what it used to be, and it does not seem to go back down to the original pre pandemic prices by the looks of it.

We rented a Chevrolet Camaro for 5 days from Miami International Airport. Almost 600 dollars to rent the car. At the rental counter at the airport, we were asked by a lacklustre clerk if we wanted a Sunpass Express (a toll dongle that attaches to the wind screen) toll pass for our car, it would cost us 14 dollars per day. We have previously never gone for this, since 14 dollars per day is a whole lot of toll booth passings for one day, and normally we have been deducted for the fees on the tolls after we delivered the car back, with a nominal fee for the invoicing. So, we said no to the pass, that would have cost us 70 dollars to rider for free in all toll roads in Miami during our stay. Quite a lot. Nothing more was said by the clerk, and we got our car.

After 5 days of driving around Florida, on many toll roads, some you can pay cash, others just pop up on the road and there is no way of paying cash for passing. We could of course (like SIXT pointed out eventually) ride toll free roads but that is not to be recommended to anyone, unless you have good local knowledge. Almost all major roads and Interstates etc come with a toll in Florida.

When we came home, we got a rather large invoice from SIXT, and after reading the invoice we understood why it was so big. For the 5 days, we incurred a total of 25 usd in tolls, and the additional fee taken by SIXT PER toll passing was 5 dollars! So, we had 25 dollars toll charge and a 95(!!!) dollar fee charge in addition from SIXT. Totally outrageous!

I wrote a rather angry mail to SIXT asking for an explanation, and I have no problems with the toll fee, and paying a smaller fee for the invoice after the rental is finished but I asked about the 5 dollars they seem fit to charge per toll passing. Of course, they argue that there is plenty of info in the documents and on their website about this, but never really answering my question of why the fee is of such an extraordinary amount just for an invoice.

We have always liked SIXT and have only good things to say about them in the past. Now we are sad to say that they have gone into that “car rental trickery” bag that so many other car rental agencies belong in, not being fair and not being a campany, we will rent a car from again. Now you have been warned, always read the small print, and always be prepared to be hustled by car rental companies.

Our cool Camaro
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10 comments

  1. I am very sorry for your misadventure! 😦

    Liked by 1 person

  2. You had a very nice car. The fees for tolls was definitely a rip off.

    Liked by 1 person

    • Love to ride those American cars that you cant get here in Europe. And yes, for sure.

      Liked by 1 person

      • Thanks for the warning, even if we will very likely never rent a car in FL.
        I’ve had similar experience when once, in Indiana, I booked a rental directly with my plane ticket. At fist looks, it looked a much better price than what I usually get when I rent online through my German automobile club, ADAC. But what I hadn’t taken into account was that with ADAC the car comes fully insured, whereas the price in connection with the flight was just the plain rental fee. When I had added all the isurance I wanted/needed [which would have been included in the ADAC price], I ended up with more than double the costs, more than $600 compared to $250.
        That taught me a lesson.

        Liked by 1 person

      • I know the feeling, we did the same thing once, and never more. Rented through a rental car dealer, I think it was Holidayautos, and the price was too good to be true. We paid double, since there was no insurance included in the initial price. Lesson learned.

        Liked by 1 person

  3. Sorry to hear about your bad experience. I rented from SIXT for the first time this past October, and I opted for the prepaid toll, even though Colorado roads aren’t full of tolls like Florida. They said I’d have to call them before passing through a tollgate, and that didn’t make any sense. I’m not a local, and I don’t always know if I’ll end up at a tollgate. I can’t call them to notify them as I’m about to drive into a tollgate. It all sounded confusing, so I ended up paying for a prepaid toll pass.

    In previous years, I’ve rented directly from car owners via the Turo app. You can consider that if you haven’t used that before.

    Liked by 1 person

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